Support
Stuck, or something looks wrong? Start with these answers. If they don't help, email support@wordmeadowluna.com and tell us your iPhone model, iOS version and what happened. We usually reply within a few days.
Will my progress be saved? How do I move to a new iPhone?
Your progress, seeds and garden are saved on your device. If you are signed in to Game Center and iCloud, the game also keeps an iCloud backup (a Game Center "saved game"). On the new iPhone, sign in to the same Apple Account and Game Center, install the game and open it: if the iCloud save is further along, the game offers to load it. Progress never goes backwards without asking. Deleting the app without an iCloud backup removes local progress.
How do I restore my purchases?
Open the Shop and tap Restore Purchases (using the same Apple Account). This restores Remove Ads and your Garden Club subscription. Consumable items such as seed packs can't be restored by the App Store; they are kept in your saved progress.
I bought seeds but they didn't arrive
Check your internet connection and reopen the game; pending purchases complete on launch. If the App Store charged you and the seeds are still missing after a few minutes, email us with your Apple receipt (order ID) from the confirmation email.
How do I manage or cancel the Garden Club?
On your iPhone open Settings → your name → Subscriptions → Garden Club, or tap Manage Subscription in the Shop. Cancel at least 24 hours before the period ends to avoid the next charge. Refunds are handled by Apple at reportaproblem.apple.com. Details are in the Terms of Use.
How do I delete my account and data?
Open Settings → Delete My Account & Data and confirm. This deletes your public profile, invite records, notification token and anonymous account from our server. To also delete your garden copy and visit notes, email support@wordmeadowluna.com. See the Privacy Policy for everything that is stored. Progress on your phone is separate: use Reset Progress or delete the app.
How do I use a gift code?
Open Settings → Gift Code and type the code. Each code can be used once per player and may expire or be limited in number. Codes for the Garden Club or seed packs from the App Store use Apple's own offer-code screen, which is also linked from the same page.
Friends, duels and leaderboards aren't working
These need Game Center. Make sure you are signed in under iOS Settings → Game Center and online. For duel notifications, allow notifications for the game in iOS Settings. If a friend doesn't appear, ask them to open the game once so their profile can be created.
How do I report or block a player?
After a duel, tap Report name or Block on the result card. Reports go to us for review.
Can I turn off personalised ads?
Yes. In iOS go to Settings → Privacy & Security → Tracking and switch the game off. To remove banner and full-screen ads altogether, buy Remove Ads or join the Garden Club.